Publications

To help agencies achieve responsible AI implementation, Congress must take action to strengthen federal workforce management, support technical talent pipelines, modernize government technology systems, and enhance its own information-gathering capabilities.

Retirement. Disability. Medicare. Insurance claims. Passport applications. Taxes. Student loans. These are all stressful, emotionally charged issues that millions of Americans deal with every day – but they shouldn’t have to deal with difficult-to-access services and poor customer experience too.

Check out our resources and webinar series for real-time updates about new civil service proposals as well as information about the rules and regulations that protect the nonpartisan workforce.

This guide offers a series of questions to help leaders think through specific issues related to responsibly using artificial intelligence for public service delivery.

As AI becomes more common in our everyday interactions with private sector entities, it is also increasingly relevant for the delivery of public services by federal, state and local governments.

Recognizing the benefits of AI for disaster resilience in states at risk of natural disasters, such as California, the Partnership for Public Service worked with Microsoft to examine ways AI could help the federal, state and local governments improve their resilience.

In this report the Partnership for Public Service and Booz Allen Hamilton identify how government uses artificial intelligence, immersive technologies and edge computing to drive operations.

In “More Than Meets AI Part II: Building Trust, Managing Risk,” the Partnership for Public Service and the IBM Center for The Business of Government offer insights for federal agencies to help them incorporate AI into their organization’s operations responsibly and transparently.

In “More Than Meets AI: Assessing the Impact of Artificial Intelligence on the Work of Government,” the Partnership for Public Service and the IBM Center for The Business of Government explore the impact AI is likely to have on federal work and the federal workforce.